This course trains learners to handle billing processes within help desk and facility management operations. It covers tracking service requests, validating costs, generating invoices, and maintaining accurate records to ensure smooth and error-free billing.

Key Learning Outcomes

• Understanding help desk workflows and billing cycles

• Recording and tracking service requests

• Cost estimation and charge validation

• Preparing invoices and maintaining billing logs

• Coordinating with finance and operations teams

• Identifying discrepancies and resolving billing issues

• Ensuring transparency and compliance in billing